We’ve been working with New Media Retailer for about 7 years, in that time they’ve managed our website, social media and email marketing. We’ve been able to rely on them as a resource for new trends as they’ve been introduced, so when we started having conversations about selling online we knew who we could count on to help us enter this new area. We’ve now converted our website from an informational site to an ecommerce site and I’ll be honest, ecommerce is a completely different world. Having New Media Retailer set everything up for us and then keep it going helped us tremendously, but like our prior experience with them, it doesn’t end there. As questions come up or new things happen that we’ve never dealt with before, they are there to help us along the way. They’ve taken a proactive approach with our email campaigns, including calling us on holidays/special pet days to see how we can best take advantage and help generate sales. We are still new to the ecommerce world, but it’s been an exciting process so far and we would definitely recommend the New Media Retailer team to any pet store!